Warranty Information

Please see the below warranty information from Ryobi, Makita, Milwaukee, DeWalt, HiKOKI, Bosch and Metabo.

 

RYOBI

GUARANTEE CONDITIONS:

In addition to any statutory rights arising from the purchase of a product and without prejudice on the statutory rights which apply independently and free of charge, all new RYOBI branded power tools and/or garden tools listed on our website, excluding tool accessories, tool storage systems, and spare parts, as further outlined under ("Product"), are covered by a voluntary guarantee issued by Techtronic Industries GmbH ("TTI") subject to the terms and conditions as stated below ("Guarantee").

The Guarantee is only applicable to purchaser(s) who purchase the products as end users in their capacity as consumers ("Consumer"). Retailers, rental companies, as well as professional end users are expressly excluded from these general terms and conditions of the Guarantee. For professional end users, a different type of voluntary guarantee may be applicable to certain product(s), if explicitly provided on the www.ryobitools.eu website. The invocation of this voluntary Guarantee does not limit the statutory legal rights of the Consumer in case of a defect.

1. The standard guarantee ("Standard Guarantee"), provided that the Product is purchased for private use only, has a term of 24 months ("Standard Guarantee Period") and commences on the date the product was purchased. This date must be documented by an invoice or other proof of purchase in order for the Standard Guarantee to be valid and enforceable. This Standard Guarantee also only applies to new Product(s).

2. Consumers in certain countries may be able to extend the Standard Guarantee for eligible Products beyond the period of the Standard Guarantee by registering on the www.ryobitools.eu website. The eligibility of Products for the extended guarantee ("Extended Guarantee") is specified on the packaging of a Product, on the website at www.ryobitools.eu, and/or is contained within the relevant Product documentation under https://www.ryobitools.eu/. In order to benefit from the Extended Guarantee, Consumers are required to register their Product(s) online within 30 calendar days from the date of purchase to benefit from this Extended Guarantee. All personal information of a Consumer will be processed in accordance with the privacy statement, which can be found here https://uk.ryobitools.eu/footer-links/privacy-policy/. The registration confirmation receipt, which is sent out by e-mail, and the original invoice showing the date of purchase will serve as proof of the Extended Guarantee

3. The Standard Guarantee and the Extended Guarantee ("Guarantees") are limited to repair and/or replacement of the defective Product at the discretion of TTI provided that the defect in workmanship or material existed at the date of purchase. No further costs or losses can be claimed. In addition, the Guarantees do not apply to:

• any damage caused accidentally, wilfully, or negligently by the Consumer
• any damage to the Product that is the result of improper treatment or lack of maintenance
• any Product that has been altered or modified
• any Product where original identification (trade mark, serial number) markings have been defaced, altered or removed
• any damage caused by non-observance of the instruction manual
• Products, which are not subject to a CE/UKCA marking
• any Product that has been attempted to be repaired by a non-authorised service centre or without prior authorisation by TTI
• any product connected to improper power supply (amps, voltage, frequency)
• any damage caused by external influences (water, chemical, physical, shocks) or foreign substances
• any Product used with inappropriate fuel mixture (fuel, oil, ratio of oil)
• any damage caused by external influences (water, chemical, physical, shocks) or foreign substances
• normal wear and tear of spare parts
• inappropriate use, overloading of the Product(s)
• use of non-approved accessories or parts
• power tool accessories provided with the tool or purchased separately. Such exclusions including but not limited to screw driver bits, drill bits, abrasive discs, sand paper and blades, lateral guide
• components (parts and accessories) which are subject to normal wear and tear, including but not limited to service and maintenance kits, carbon brushes, bearings, chuck, SDS drill bit attachment or reception, power cord, auxiliary handle, transport carry case, sanding plate, dust bag, dust exhaust tube, felt washers, impact wrench pins and springs, bump knobs, drive belts, clutch, blades of hedge trimmers or lawnmowers, harness, cable throttle, tines, felt washers, hitch pins, blower fans, blower and vacuum tubes, vacuum bag and straps, guide bars, saw chains, hoses, connector fittings, spray nozzles, wheels, spray wands, inner reels, outer spools, cutting lines, spark plugs, air filters, gas filters, mulching blades, etc.

4. For guarantee servicing, the Product(s) must be sent or presented without undue delay after occurrence or recognition of the defect in workmanship or material to an authorised RYOBI service partner listed on the following website www.ryobitools.eu/.

Consumers can obtain the services under the Guarantees from a RYOBI service partner by:a. contacting the retailer where the purchase was made; orb. registering via the service platform available on the RYOBI Commercial webpage www.ryobitools.eu/, the availability of the process might vary from country to country.
When sending a Product to an authorised RYOBI service partner, the Product shall be safely packaged without hazardous contents (for details, please see the safety instructions on the website at www.ryobitools.eu/), marked with sender's address and accompanied by a short description of the defect. Please note that in some countries delivery charges or postage will have to be paid by the sender according to local practice. Please consult your local authorised RYOBI service centre to confirm whether such charges apply.5. Upon receipt of the Product claimed to be defective by the Consumer, it will be inspected. When the defect has been confirmed, the services under the Guarantees will be provided by repairing the defective parts of the products or replacing them by non-defective parts at TTI's discretion. If TTI refuses to repair the defect or if, at TTI's discretion, the repair has failed, an equivalent replacement will be supplied. The replaced Product(s) or part(s) will become the property of TTI. Any repair/replacement(s) under the Guarantees above are free of charge. The repair/replacement(s) conducted by TTI do not constitute an extension or a new start of the Guarantees. The replaced spare parts are subject to the Guarantees originally given and the period for the Guarantees will end with period for the Guarantee that was originally given for the entire product.

6. The RYOBI Guarantees are granted by Techtronic Industries GmbH, Max-Eyth-Str.10, 71364 Winnenden, Germany, only to the Consumer that originally purchased the Product and may not be transferred or assigned.

7. The Guarantees are valid in the European Economic Areas (EEA), Switzerland, and the United Kingdom. Outside these areas, please contact the retailer where the purchase was made to find out if another voluntary guarantee applies.

For further information please contact RYOBI's head office on 01628 894469.

 

MAKITA

GUARANTEE CONDITIONS:

WARRANTY INFORMATION

Every Makita product is thoroughly inspected before they leave the factory and can be guaranteed to be free of defects, in both workmanship and materials, for a period of one year beginning the date of the products original purchase.

Should the product develop any faults during its first year of use, due to defective workmanship or materials, it can be packaged (complete) and freight prepaid to either an approved Area Service Agent or to Makita (UK) Ltd in Milton Keynes. Subject to inspection, the product will be repaired free of charge.

MY MAKITA REGISTRATION

CONDITIONS OF REGISTRATION

The warranty period of your Makita tool may be extended to an additional 2 years subject to the following conditions:

• Makita Tools that are CE marked and (with the exceptions of Batteries, Battery Chargers, Accessories, Petrol Powered Products, Production Tools and Air Tools and Compressors) purchased on or after 1st July 2012
• The tool is registered by the end user within 30 days of purchase.

OUTSIDE OF WARRANTY:

This guarantee does not apply where:

• Repairs have been made or attempted by others.
• Repairs are required because of normal wear and tear.
• The tool has been abused, misused or improperly maintained.
• Alterations have been made to the tool.
• This guarantee does not affect your statutory rights.

Please read Makita's terms and conditions.

HAVING TROUBLE?

If you are having trouble registering your tools, please print off the PDF form and send it to Makita's Milton Keynes Head Office.

For further information please contact Makita's head office on 01908 211678.

 

MILWAUKEE

WARRANTY REGISTRATION / EXTENDED WARRANTY

It is required for the customer to register the tool within 30 days after date of purchase, to get the 3 years extended warranty. The date code is required, to ensure that the correct tool has been registered when originally purchased. With the registration, a certificate is provided, which must match with the serial number on the rating plate. For all Warranty claims, the Type of tool, the Serial number and the Date code must be identified.

WARRANTY CONDITIONS

The warranty covers all defects of the product during the warranty period, due to faults in workmanship or material at the purchase date. The warranty is limited to repair and/or replacement and does not include any other obligations including, but not limited to, incidental or consequential damages. The warranty is not valid if the product has been misused, used contrary to the instruction manual, or has been incorrectly connected to a power supply.

This warranty does not apply to:

• Any damage to the product that is the result of improper or lack of maintenance
• Any product that has been altered or modified
• Any product where original identification (trademark, serial number) markings have been defaced, altered or removed
• Any damage caused by non-observance of the instruction manual
• Any product not displaying the CE approval mark on the rating plate
• Any product which has been attempted to be repaired by non-authorised service station or without prior authorisation by Techtronic Industries
• Any product connected to an improper power supply (amps, voltage, frequency)
• Any damage caused by external influences (water, chemical, physical, shocks) or foreign substances
• Normal wear and tear spare parts
• Inappropriate use, overloading of the tool
• Use of non-approved accessories or parts
• Accessories provided with the tool or purchased separately. Including but not limited to: screwdriver bits, drill bits, abrasive discs, sand paper, blades and lateral guide, blades, saw chains, cutting lines.
• Components (parts and accessories) subject to natural and normal wear and tear, including but not limited to: Service & Maintenance Kits, carbon brushes, bearings, chuck, SDS drill bit attachment or reception, power cord, auxiliary handle, transport carry case, sanding plate, dust bag, dust exhaust tube, impact wrench pins & springs, drive belts, felt washers, hitch pins, vacuum bag , hoses, connector fittings, wheels, fix-tech adaptors, bump knobs, drive belts, clutches, blades of brush cutters, hedge trimmers or lawn mowers, harnesses, cable throttle, tines, felt washers, hitch pins, blower fans, blower and vacuum tubes or nozzles, blower vacuum bags and straps, guide bars, saw chains, hoses, connector fittings, spray nozzles, wheels, spray wands, inner reels, outer spools, cutting lines, vacuum mulching blades, etc.

For full Warranty Guidelines please click here.

The fastest and most convenient way for you to arrange a warranty repair for your product is to use the Milwaukee E-Service. To find out more click here.

For further information please contact MILWAUKEE'S head office on 01628 894469.

 

DEWALT

DEWALT EUROPEAN POWER TOOLS 1 YEAR GUARANTEE

DEWALT is confident of the quality of its products and offers an outstanding guarantee for professional users of the product. This guarantee statement is in addition to and in no way prejudices your contractual rights as a professional user or your statutory rights as a private non-professional user. The guarantee is valid within the United Kingdom in addition to the territories of the Member States of the European Union and the European Free Trade Area.

Subject to the DEWALT European PPT Guarantee terms and conditions if your DEWALT product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DEWALT may replace all defective parts free of charge, or at our discretion, replace the unit free of charge.

DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not in accordance with the stated DEWALT European Guarantee terms and conditions.

DEWALT EUROPEAN POWER TOOL (PT) 3 YEAR GUARANTEE

The DEWALT European PT Guarantee for your product may be extended from 1 year to 3 years from the date of purchase subject to the following terms and conditions.

1. Registration

The product is registered by the original DEWALT Product user within 4 Weeks of Purchase at www.dewalt.co.uk/my-dewalt/register-tool. (DEWALT Product user contact details, tool catalogue number, serial number and date code required).

Kits comprising a range of tools are excluded from registration, individual tools from kits must be registered.

2. General terms and Conditions

2.1 The DEWALT European PT 3 Year Guarantee is available to the original DEWALT product user who has purchased the DEWALT products from an authorised DEWALT European reseller for use in the course of their trade or profession. The DEWALT European PT Guarantee is not available to persons purchasing DEWALT product for the purpose of resale or Hire.

2.2 This guarantee is not transferrable. It is only available to the original DEWALT product user who has purchased and registered the product as identified above.

2.3 In addition to the terms and conditions outlined in this document, the terms and conditions stated in the DEWALT European PT Guarantee also apply.

2.4 A product repair or replacement under this guarantee does not extend or renew the guarantee period. The 3 year guarantee period starts from the original purchase date and ends 36 months later.

2.5 By registering the product under the DEWALT European PT 3 year guarantee the DEWALT product user accepts the terms and conditions specified above and that the product is excluded from the DEWALT 30-1-1 policy withdrawn 01-01-2016.

3. Products excluded from the DEWALT European PT 3 Year Guarantee.

In addition to the product exclusions stated in the DEWALT European PT Guarantee, section 3, the following DEWALT branded products are also excluded:

• Fastening Tools e.g. Nailers, Powder Impact tools.
• Batteries (excluding Powerstack™) and Chargers.
• Rebuilt or Reconditioned products identified with additional markings – “Factory rework” and/or “Q”.
• The product has not be purchased been purchased as used or second hand.

4. Making a Guarantee Claim

4.1 To make a guarantee claim contact your seller or check the location of your nearest DEWALT authorised DEWALT repair agent at www.2helpU.com

4.2 The DEWALT Tool must be returned to the seller or an authorised DEWALT repair agent with all parts complete, with the original proof of purchase and a valid DEWALT European 3 year guarantee certificate.

4.3 DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not due to material or manufacturing defect or in accordance with the stated DEWALT European PT Guarantee terms and conditions.

5. Changes to Terms and Conditions

5.1 DEWALT reserves the right to review and amend its guarantee policies, periods and product eligibility without notice as DEWALT considers appropriate.

5.2 Current DEWALT European PT Guarantee Terms and Conditions are available from www.2helpU.com, your local DEWALT seller or DEWALT office.

Please click here for the full terms and conditions of our warranty.

LICENSED PRODUCTS

DEWALT has granted the following products to be manufactured and sold under license with the stated warranties, under the same terms and conditions as the 1 year warranty on DEWALT POWER TOOLS, but over the stated period for each licensee.

Ladders 5 years warranty, Wheeled Trollies 5 years warranty, Electric wet and dry vacuums 3 years warranty, Petrol Generators 1 years warranty, Electric and Petrol Pressure Washers 1 years warranty, 2 Way Radios 1 years warranty, Clothing and Footwear 6 months warranty.

 

HIKOKI

3 Year Warranty

HiKOKI Power Tools now offers an enhanced 5-year warranty for its 18V and 36V (Multi Volt) cordless brushless tools, providing added assurance and reliability for professionals and DIY enthusiasts. This extended warranty is an addition to the already robust 3-year heavy-duty warranty, allowing users to register for an additional 2 years of coverage.

Key points of the HiKOKI Extended Warranty include:

1. Eligibility and Coverage: The extended warranty applies to cordless brushless power tools from HiKOKI's 18V and 36V ranges. Batteries with a capacity of 5.0Ah and higher, including Multi Volt batteries, are also covered under this scheme.
2. Registration Requirement: To activate the additional 2-year warranty, online registration of your power tools is essential. This must be completed within 4 weeks of purchase, ensuring your tools are fully protected under the extended warranty plan.
3. Updated Warranty Process (From October 2018): For the initial 3-year warranty period, HiKOKI has streamlined the process. Registration is no longer required for this initial warranty phase. However, for warranty claims, you must have your proof of purchase and complete a warranty return process.
4. Terms and Conditions: The extended warranty adheres to specific terms and conditions. It's important to note that not all batteries and tools are eligible for the 5-year warranty, so it's advisable to check the eligibility of your specific model.
5. Easy Registration: To register your HiKOKI Power Tools and secure your 5-year warranty, visit the official registration portal: HiKOKI Power Tools Registration.

This extended warranty demonstrates HiKOKI's commitment to quality and customer satisfaction, ensuring that your power tools are not just powerful and efficient, but also reliably backed for long-term use.

 

BOSCH

GUARANTEE CONDITIONS:

All Bosch power tools, pneumatic tools, measuring tools and garden tools are
carefully checked, tested and are subject to the stringent controls of Bosch Quality Assurance. Robert Bosch Power Tools GmbH, Max-Lang-Straße 40–46, 70771 Leinfelden-Echterdingen, Germany (hereinafter referred to as "Bosch" or "we") therefore offers a guarantee for Bosch power tools,
pneumatic tools, measuring tools, garden tools and all electrically operated
products (hereinafter collectively referred to as the "Tool") in
accordance with the following conditions. The buyer's warranty claims based on their sales contract with the seller, including their statutory rights, shall not be affected by this guarantee; claiming the aforementioned rights is
gratuitous.

1. We provide a guarantee for a period of two years in accordance with the
following provisions for any defects on the Tool if it can be verified that the defects were caused by a material or
manufacturing fault within the guarantee period. A guarantee period of twelve
months applies to Tools which are used for commercial, professional or similar
purposes. The guarantee period begins from the time the Tool is purchased from
new. The starting date is the date on the original sales receipt.

2. You can extend the guarantee to a total of three years (with the exception
of high-frequency tools, industrial cordless screwdrivers, pneumatic tools,
battery packs and chargers for DIY tools). To do this, you need to register
online as described below within four weeks of purchasing the Tool:

▪ You can only register on the following websites:www.mybosch-tools.com, if it is a Tool for DIY enthusiasts, orwww.bosch-professional.com/pro360/,
if it is a Tool for professionals. You can only register if you agree to us
storing the data you enter.

▪ In order to register within the named period, you will need the invoice or
receipt from the seller from whom you acquired the Tool. You should therefore
keep the original sales receipt.

▪ After registration is complete, you will receive a certificate. This certificate is also needed to exercise the guarantee and should be kept safely.

3. The guarantee does not cover:

▪ Accessories;

▪ Demonstration models;

▪ Parts that are subject to wear caused by use or other natural wear and
defects on the Tool, battery packs and chargers caused by use or other natural
wear;

▪ Defects on the Tool caused by non-compliance with the operating instructions, improper use, abnormal environmental conditions, inappropriate operating conditions, overload or
insufficient servicing or maintenance;

▪ Defects on the Tool caused by the use of accessories and supplementary or
replacement parts that are not Bosch original parts;

▪ Tools that have been modified or added to, and tools that have been fully or partially dismantled; as well as

▪ Slight deviations from the specified quality that do not affect the value and
functionality of the Tool.

4. The guarantee claim must be asserted within the guarantee period. This
requires the submission or sending of the complete Tool in question with a copy of the sales receipt, which must indicate the purchase date and the product designation, and, where applicable, the certificate, to the seller or to one of the after-sales service centres named in the Operating Instructions. If you elect to send the Tool to a seller or to an after-sales service centre, you
shall bear the costs of transport and the transport risk.

5. Defects recognised by us as being covered by the guarantee shall be
corrected either by means of repair of the faulty Tool free of charge or by
replacement with a Tool in perfect working order (this may possibly be a later model). Retained Tools or parts which a replacement has been provided shall become our property.

6. Claims other than the right to correction of defects in the Tool named in these guarantee conditions are not covered by our guarantee. In particular, you shall not be entitled to receive a replacement Tool for the duration of the
repair.

7. Services provided under guarantee do not lengthen or renew the guarantee
period for the Tool.

8. The assignment of rights covered by this guarantee is excluded. This
guarantee does not apply to any used products purchased. This guarantee applies to Tools that are purchased within the European Union (including the United Kingdom, Norway and Switzerland) and used within this area. German law shall apply to this guarantee to the exclusion of the United Nations Convention on Agreements concerning the International Sale of Goods (CISG). This choice of law shall not deprive you of the protection afforded to you by the provisions from which the law of the country in which you have your habitual residence may not derogate by agreement (favourability principle).

Robert Bosch Power Tools GmbH
70538 Stuttgart
Germany

METABO

GENERAL WARRANTY CONDITIONS

A.  General warranty conditions

Metabo grants a manufacturer's warranty for all its products in accordance with the laws of the respective country for a period of one year from the date of sale of the machine to the end user. In addition, buyers of a compressor receive a 10-year warranty against corrosion of the pressure vessel.

B.  3 year battery pack warranty

For battery packs, Metabo grants a manufacturer's warranty of 3 years (Metabo 3 year battery pack warranty) without limitation of charging cycles, starting from the date of sale of the battery pack to the end user.

C.  XXL Warranty conditions

In addition to the aforementioned guarantee declarations, Metabo provides a manufacturer's guarantee on its products, starting with the date of purchase of the end consumer for a total period of 3 years. You can claim this warranty extension by registering your Metabo product online at www.metabo-service.com no later than four weeks after purchase. The registration can be carried out both by the specialist dealer and by the buyer himself. At the end of the registration process you will be taken to your XXL Warranty Certificate. This certificate serves as XXL warranty confirmation. The warranty extension is always machine related, i.e. every purchased machine must be registered as XXL machine.

D.  Warranty exclusion

The warranty does not cover, in particular, improper use (e.g. overloading of the machine or use of non-approved tools), use of force, damage due to external influences or foreign bodies (e.g. sand or stones), damage due to non-compliance with the operating instructions (e.g. connection to an incorrect mains voltage or type of current or non-compliance with the assembly instructions) or normal wear and tear. Partially or completely dismantled machines and accessories are also excluded from the guarantee.

E.  Claiming warranty services and supplementary regulations

a)  The aforementioned guarantee declarations cover only defects that are attributable to material and/or manufacturing defects. The warranty covers in particular the proper functioning of electronic components and batteries as well as the absence of defects in materials such as plastics and metal.
b)  In the event of a warranty claim, Metabowerke GmbH shall bear the costs of subsequent performance/repair and transport. After the free choice of the Metabowerke GmbH either a free repair or an exchange of the device is accomplished in the case of warranty.
c)  The warranty applies to the country in which the Metabo product was purchased.  
d)  The warranty services specified here apply in addition to the other rights of the buyer/end user. Irrespective of this guarantee, the policyholder has the legal rights of the buyer, in particular warranty rights or product liability. The legal rights of the buyer are not limited by this warranty. They apply without limitation in addition to this warranty.
e)  The purchaser is not entitled to assign his rights under the Metabo guarantee to third parties.
f)  The rights arising from this guarantee may not be transferred to third parties.  

Metabowerke GmbH, Metabo-Alle 1 in 72622 Nürtingen, Germany  
www.metabo.com
In writing, by e-mail or by telephone. Further information on how to contact us can be found at www.metabo-service.com.
 
g)  If a warranty claim is asserted, the original sales receipt with the date of sale must be enclosed. In addition, when asserting a warranty claim under the XXL warranty, the XXL warranty certificate must be sent to your Metabo Service Center together with the original sales receipt and the defective device.

 

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